Refund policy

RETURN AND REFUND POLICY

You have 14 calendar days from the day you receive your order to return it, without having to give any reason.

HOW TO RETURN AN ORDER

1. Write to auralia.ees@gmail.com within those 14 days, including your order number. You can use the form below, but it is not mandatory.

2. Send the product within 14 days of telling us to: Auralia · Apartado de Correos 41 (PO Box), 46880 Bocairent (Valencia), Spain. Please send it with Correos (Spanish Post) or your national postal service, as only postal services deliver to PO boxes.

3. Return it complete: the projector and its 24 discs. You may try it as you would in a shop; if it shows more use than that, we may deduct the loss in value.

RETURN SHIPPING COSTS

You pay the cost of sending the return, unless the product arrived damaged, is faulty or is not what you ordered. In those cases, we pay for it.

REFUND

We refund what you paid, including the original shipping up to the cost of standard shipping, within 14 days of your notice, using the same payment method. We may wait until we receive the product, or until you send us proof of shipment, before refunding you.

If you bought a discounted bundle and return only part of it, we refund the price you paid for the units returned.

DAMAGED OR FAULTY PRODUCTS

If your projector arrives damaged or stops working, write to us with a photo or video of the problem. You have a 3-year legal warranty: we repair or replace it and, if that is not possible, refund your money, at no cost to you.

WITHDRAWAL FORM (TEMPLATE)

To Auralia, Apartado de Correos 41 (PO Box), 46880 Bocairent (Valencia), Spain · auralia.ees@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods: [product]

Order number: [number] · Ordered on: [date] · Received on: [date]

Name: [name] · Address: [address]

Signature (only if sent on paper) · Date: [date]